Privacy Policy
1. Introduction and Scope
Motionetix ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information in connection with our websites, services, and products (collectively, the "Services").
This Privacy Policy applies to all visitors and users of our Services, regardless of how you access or use them. Please read this policy carefully to understand our practices regarding your personal information.
2. Information We Collect
2.1 Personal Data
We collect information you provide directly to us, including:
- Contact Information: Name, email address, phone number, physical address
- Account Information: Username, password, profile information
- Communication Data: Messages, inquiries, feedback, and support requests
- Transaction Information: Payment details, billing address, transaction history
- Professional Information: Job title, company, industry, education
2.2 Usage Data
We automatically collect information about your interactions with our Services:
- IP address and device information
- Browser type and version
- Pages visited and time spent on pages
- Referring/exit pages
- Operating system and device type
- Clicks and interactions with content
2.3 Cookies and Tracking Technologies
We use cookies, web beacons, and similar tracking technologies to enhance your experience and gather usage information. See our Cookie Policy for detailed information.
3. How We Use Your Information
We use the information we collect for various purposes:
- Providing, maintaining, and improving our Services
- Processing transactions and sending confirmations
- Responding to your inquiries and providing customer support
- Sending newsletters, updates, and promotional communications
- Personalizing your experience and customizing content
- Analyzing usage patterns and improving our website
- Detecting, preventing, and addressing fraud and security issues
- Complying with legal obligations and enforcing our agreements
- Conducting research and analytics
4. Data Sharing and Third Parties
We do not sell or rent your personal information to third parties. However, we may share your information with:
- Service Providers: Companies that provide services on our behalf (hosting, analytics, payment processing)
- Business Partners: Partners we collaborate with to provide services you request
- Legal Requirements: When required by law, regulation, or legal process
- Business Transfers: In the event of merger, acquisition, or sale of assets
- With Your Consent: When you explicitly agree to share your information
5. Data Retention
We retain your personal information for as long as necessary to provide our Services and fulfill the purposes outlined in this Privacy Policy. The retention period may vary depending on the type of information and the purpose for which we use it:
- Account information is retained while your account is active
- Transaction records are retained for tax and legal compliance purposes
- Marketing data is retained until you unsubscribe
- Analytics data is retained in aggregated form for service improvement
6. Your Rights Under PDPA (Thailand)
If you are a resident of Thailand, you have the following rights under the Personal Data Protection Act (PDPA):
- Right to access your personal data
- Right to request correction of inaccurate data
- Right to request deletion of personal data
- Right to restrict processing of your data
- Right to object to certain types of processing
- Right to data portability
- Right to withdraw consent at any time
To exercise any of these rights, please contact us at privacy@motionetix.com.
7. Children's Privacy
Our Services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will promptly delete such information. If you believe we have collected information from a child, please contact us immediately.
8. International Data Transfers
Your information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have data protection laws that differ from your home country. By providing your information, you consent to such transfers, storage, and processing in accordance with this Privacy Policy.
9. Security of Your Information
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security, but we strive to maintain industry-standard protections.
10. Third-Party Links and Services
Our Services may contain links to third-party websites and services that are not operated by us. This Privacy Policy does not apply to third-party services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services before providing your information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by posting the updated Privacy Policy on our website and updating the "Last Updated" date. Your continued use of our Services after such modifications constitutes your acceptance of the updated Privacy Policy.
12. Contact Information for Privacy Concerns
If you have questions about this Privacy Policy, concerns about our privacy practices, or wish to exercise your rights, please contact us:
- Email: privacy@motionetix.com
- Phone: +66 (81) 234-5678
- Address: 123 Blockchain Street, Bangkok 10110, Thailand